A case goes through classification, status, AI draft and human decision.
The practical start is one repeated stream: order status questions, complaints, returns, B2B orders or documents.
1Incomingstore, marketplace, email or B2B form
2Statusorder, complaint, return or document
3AI draftreply, missing data or fields to check
4Decisionhuman approves reply or handoff
When it fits
Best first trade workflows.
- Order status and delivery questions return daily.
- Complaints and returns require manual classification and chasing.
- B2B orders need price, availability and document checks.
- Invoices and attachments sit in several places without clear status.
B2B orders
Request, complete data, availability, draft reply, human decision and next step.
Complaints and returns
Case type, missing information, reply draft and review status.
Documents and invoices
Document status, person approving and handoff to accounting or invoicing tools. KSeF is a document-flow element, not a scare tactic.
Want to find the first trade workflow to improve?
Start with the calculator or send recent complaints, B2B orders or customer questions.